1. Camera & Microphone
- Camera isn't working:
- If your camera isn't working, make sure you granted Here permission to access your camera.
- To check if Here has access to your camera, follow these steps:
- Open Settings on your iPhone
- Scroll down to your apps until you see the Here app
- Click on the Here app and check the Camera toggle under "Allow Here To Access"
- If the Camera button is off (gray) in settings, that means Here doesn't have access to your camera
- Ensure that the Camera button is on (green) so that Here can access your camera
- Note: If your camera is still not working in Here after granting us access, send us a Bug Report (Learn how to send us a Bug Report in the next article)
- Mic isn't working:
- If your microphone isn't working, make sure you granted Here permission to access your mic.
- To check if Here has access to your mic, follow these steps:
- Open Settings on your iPhone
- Scroll down to your apps until you see the Here app
- Click on the Here app and check the Microphone toggle under "Allow Here To Access"
- If the Microphone button is off (gray) in settings, that means Here doesn't have access to your mic
- Ensure that the Microphone button is on (green) so that Here can access your mic
- Note: If this doesn't fix the mic issue, make sure that the microphone is set to Speaker in the Here app. To do this:
- Enter a room
- Click the 3 vertical dots in the toolbar at the top of the screen
- Click the button that says Speaker
- If the button. says Receiver, than the reason you may not be hearing other people is because audio is not coming through the right channel.
- Learn more about switching audio devices in the Room Controls article
- If your microphone is still not working in Here after following these steps, send us a Bug Report (Learn how to send us a Bug Report in the next article)
2. Screensharing
- If screenshare isn't working for you, check to make sure that you chose the correct app when the Start Broadcast menu appears. To check this:
- End your current screenshare OR start a new one
- When the "Start Broadcast" menu appears, make sure that the Here app is checked off (it will show "Here Screenshare"
- Click "Start Broadcast"
- If screenshare is still not working properly, you can report a bug. (Learn how to send a Bug Report in the next article)