1. Check that your internet connection is working.
  2. Close extra tabs and apps, especially other calls or large downloads.
  3. Turn your camera off temporarily to reduce how much your connection needs to send.
  4. Leave and re-enter the room, or refresh the page.
  5. If possible, try another network or a wired connection.

If you are using a VPN, try temporarily turning it off. A school or work network may restrict calls; another network can help you check whether that is the cause.

Here can recover from brief connection interruptions. If video or sound stays stuck, use Report video problem from inside the room and describe what happened.