8 GUIDES
Troubleshooting
Resolve issues with sign-in, room access, audio, and video.
My camera or microphone is not workingCheck permissions, devices, and other apps first.I cannot hear people, or they cannot hear meCheck mute, private talk, and microphone objects.Screen sharing is missing, silent, or blackWhat to check before trying again.I cannot enter a roomA full room, a closed door, or an unanswered knock.I cannot add or move things in a roomCheck your role, locked items, and room capacity.I cannot sign in or find my old accountCheck which Google account or email you are using.The room is slow or keeps reconnectingSimple ways to improve a call or get back into the room.How do I report a video or sound problem?Send a useful report from inside the room.
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